*inclusive of VAT*
Author(s) :- Kenneth H.Bowles Blanchard | Format :- Paperback |
Publisher :- HarperCollins Publishers | Pub. Date :- 1998-02-26 |
ISBN-13 :- 9780006530695 | |
Series:- The One Minute Manager | |
Edition:- New ed | |
Dimensions :- 196 x 129 x 11 | |
Weight :- 98 |
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.